What is Click to Call Me?
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LiveTelephone’s Click-to-Call-Me is a solution to get in contact with more website and banner ad visitors.
Promptchat account holders receive Livetelephone free of charge.
.Livetelephone is a Pay as You Go Click to call service
You can offer a free phone call to your website and banner ad visitors.
It allows the websitor visitor to call you for free over normal telephone lines.
The minute that the web visitor enters his telephone number the LiveTelephone service reacts:
1. It calls your telephone number (which you pre-configured in your account)
2. Your phone rings and after you picked up you hear a message saying “We are connecting…”
3. Now it calls the telephone number entered by the website (or banner ad) visitor
4. When he picks up his phone you are connected
The service records the call details in the Call History and sends you an email message with those details, including the caller’s name and telephone number. That is = you have a sales lead on your email, even if you don’t pick up the phone!
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You have Full Control
LiveTelephone is designed so that you are in control of your Click-to-Call account. You can configure and top up your Click-to-Call account online and all changes you make are operational the same second. This way you have full control over who and when can call you from your website or banner ads.
You set:
* Your telephone number (this is where the calls will ring)
* Your time zone
* Your business hours when you want to accept calls from your visitors per weekday
* If you want to accept calls from mobile phones
* If you like to receive an email message with call details
* Select countries where web visitors can call you (your country only, your region or world wide)
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Call History
All LiveTelephone calls are logged in our database and in the Call History tab of your LiveTelephone Control Panel.
You can view the latest calls including IP address of the visitor, phone number, destination, call status and time of call.
You can also add a short comment to the call to remind you of any discussed details or the callers name.
You can ban visitors from calling you again.
LiveTelephone is fully integrated with Promptchat, Google Analytics and Google Adwords.
Features and Benefits
LiveTelephone Click to Call is a completely hosted solution
The Click-to-Call button can be inserted into your Promptchat chat box or banner ads.
Should you wish to put the button on its own into your webpages, blogs, email signatures you just insert a tiny script.
Customizable
Upload your own logo and use a rebranded skin with your company design.
International
Special window templates available for US and Canadian number format (xxx) xxx xxxx
Control your costs
You select the countries where your web visitors can call from: world-wide, regional, your country only, mobile calls or landlines only.
Easy navigation
Extensive step by step help for the web visitor.
Your business hours
Setting of your business hours. Outside business hours calls are blocked, but phone numbers are logged in the LiveTelephone History and Emails are sent for next day follow up.
Online account configuration and call history
Access to the LiveTelephone Control Panel for on-line configuration of your click-to-call application and the Call History.
Comments
Add a comment to calls in the Call History.
Top up online – Pay as You Go system
Pay via PayPal, Google Checkout or Credit card to purchase additional prepaid talk credit.
Export reports
On-line overview of all billed calls in your LiveTelephone account, can be downloaded to Excel.
Some of the Frequently Asked Questions with Answers
Can I have hundreds of LiveTelephone buttons billed to one LiveTelephone account?
Yes. In every prepaid LiveTelephone account multiple user accounts can be configured. Each Click-to-Call button is billed under its own user account. So you can have a billing overview per each LiveTelephone button no matter where it is. All can be configured on-line.
Can I connect one ‘web visitor caller’ to different departments in my company?
Yes. In the form code you can include a drop down box where the banner ad visitor selects the department (sales, billing, support, etc.) and clicks the LiveTelephone button. Or we can use multiple Click-to-Call buttons to route the banner ad visitor to the right department.
Which browsers are supported?
LiveTelephone is thoroughly tested to work with Microsoft Internet Explorer, Opera, Chrome, Firefox and Safari.
Other browsers should work, but these five are guaranteed.
Tags: click to call
