Your Default Promptchat Account Settings
Your Promptchat account comes preconfigured.
Here are the basics;
- The Promptchat chatbox is set to automatically open on the right hand side of your webpages (Change it by going to: Administration/Chatboxes/default chatbox/scroll down to the ‘Auto open’ menu item and untick the box. From this point onwards, the chatbox will only open if a visitor clicks on the chat icon on your website, or you manually invite him/her from the user interface)
The colour of the chatbox is black (Change it by going to: Administration/Chatboxes/Skin menu point. Choose your desired skin from the drop down menu and press Save.)
You will receive audio/visual alerts on your computer as soon as a web visitor types in the chatbox (Change it by going to: Configurations/Options)
You should install speakers on your computer where you want to use Promptchat (Otherwise, you receive only visual alerts (flashing button) – NOT enough in a busy office)
You can install the Promptchat Operator software on as many PCs as you like
(You must have a different username/password for concurrent work)
Promptchat has a ‘leave a message form’. Your website visitors can leave a message through the chatbox when you are not online.
HOWEVER, you will not receive these messages until you do not set the email address where you want to receive these messages in the Operator Software. Do this by going to: Administration/Chatboxes/Default chatbox/scroll down to ‘Leave a message Email’ menu point. Enter your email address here.
There are default graphic icons for the online button and the offline button. These buttons will show in the location where you insert Promptchat script #2.
These buttons automatically change on your website depending on your online/offline status. You can change them to your own graphic images by going to: Administration/Chatboxes/Default chatbox/scroll down to online icon and offline icon. Select a .png or .jpg image.
