Golf4holland.nl is a successful online business selling golf courses in The Netherlands.
“Promptchat is used to increase sales and it is doing it successfully” says Kevin Punt MD. “We spend a lot of money on Google Ads to drive traffic to our website and we want to make the most of it.”
We have 3 websites and the chat button is installed on all of our webpages but we don’t wait for visitors to start talking to us. We have 1,200 – 1,500 website visitors depending on the season on a daily basis and we initiate a live chat session with all of them. We started with Promptchat with 1 chat operator and now we have 5.
The chat operators’ job description is simply to pose a question to every website visitor 20 seconds after they have arrived to prequalify them by asking whether they already have a golf permit. The system tells us if it is a returning visitor or not, so we don’t waste anybody’s time. We did a lot of testing on what works best to increase our online sales and this model proved itself. Our conversion rate has grown, we can invest back into further traffic and expand our business to new markets.
