kornelkathi

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How to create the default configuration for use by the Online Account Generator

Why is this important?
You can create 1 default configuration for 1 default chatbox so that upon creating a new account with the online account generator all your new customers get this default chatbox. (ie: you don’t need to manually create all new accounts and configure them one by one for each of your client)
Step […]

What is the difference between Chat Center and the White Label chat server

Promptchat Call Center Chat Software Overview
Start providing live chat service on your customers’ websites with Chat Center
Promptchat Chat Center was designed for Contact Centers.

” What differentiates Chat Center from the
Promptchat white label chat server product? ”

Preface; about our flagship product: The White label chat server:

The White label chat server was designed for companies wanting to […]

1st steps upon receipt of your white label live chat server

1st steps upon receipt of your live chat server
 

Upon deploying your server, you received 3 things from us;

a) Hyperlink to the web based server management console including the default administrator username and assword.
b) The installation Javascript which your customers will use to insert in their websites.
c) A download link to your branded live chat […]

How to Create offers and rotate them in the offers field under the chatbox

1) Create Your Chatbox to Display Your Offers
With Promptchat’s white label chat software you can create personalized PPC style offers and display them in a prime area in the footer of your chatbox(es). Offers can include an image, Title, Description, Footer and a Hyperlink. If you create more than one offer, these will automatically […]

Real time campaign monitoring for PPC adwords, banner advertisements, Email campaigns

1) Real time campaign monitoring
With Promptchat’s white label chat software you can have Real time campaign monitoring for PPC adwords, banner advertisements and Email marketing campaigns

You can track in real time which website visitor came from an online campaign such as a GOOGLE PPC adwords campaign or a Banner, Email campaign etc…

All you need […]

Step by Step guide for the form builder software

Promptchat has a built in form builder software which allows users to create all sorts of forms and send them to website visitors either during a live chat session or use them for Automatic Sending when offline. (Great for sales lead generation). Some of the popular uses of these forms are, Newsletter registration, Appointment […]

Step by Step guide for setting up Integration between the Promptchat forms and the Newsletter System

Step by Step guide for setting up livechat newsletter – Integration between the Promptchat forms and the Newsletter System
 Read here the benefits of integration the Chatbox forms with the Newsletter system.

1)      Log in to your Promptchat account and navigate to Administration/Forms. Click to create a new form. Fill in the Name of the form, […]

How to customize the appearance of the chatbox in order to match the design of your website

How to customize the appearance of the chatbox in order to match the design of your website
The chatbox for website appearance is managed by the skin engine, which can be found in the Administration/Chatboxes submenu.

Promptchat supports 5 different skin engines.

1)      Default: Choose this option if you want to display images in the header of […]

HIPAA Security Compliance for Live Chat

Here is what you receive from Promptchat as a HIPAA chat server customer:
Hosted by Amazon (AWS) Webservices:

* a dedicated live chat server running on a dedicated IP address on AWS (See Amazon’s HIPAA compliance statement https://aws.amazon.com/compliance/hipaa-compliance/)
* exclusively used by your company (not shared by other customers)
* access to the chat server’s databases is limited to […]