Chat operational modes

USE LIVE CHAT LIKE THE PROS DO

For the real connoisseur of Live Chat.

A combination of manual, passive and auto-open modes. Yes it can be done.

However, not recommended until you have real experience with professional live chat software to know what is likely to work best all round.

Test test test and you will get it right.

If you cannot decide what would […]

USE LIVE CHAT FOR CUSTOMER SUPPORT

Decide how you want to use Promptchat on your website

PASSIVE MODE/LIVE CHAT FOR CUSTOMER SUPPORT:

Which in turn has two options.

Passive Embedded OR Passive Pop Up Chatbox.

You do not initiate the chat.

The site visitor takes the initiative and is aware of that option the moment he clicks onto your pages and sees the icons which […]

USE LIVE CHAT FOR SALES BY PROACTIVE LIVE CHAT INVITATIONS

MANUAL PROACTIVE LIVE CHAT FOR SALES:

Live chat in manual proactive mode is proven to increase online sales!

The Operator has the ability to follow the site visitor around the site and intervene at his/her discretion.

Can typically be used when you can see someone has been stuck on a certain page for a while OR you […]

USE LIVE CHAT WITH AUTO OPEN POP UP AND AUTO OPEN EMBEDDED CHATBOX

A combination of science and intuition is involved here.

The auto open pop up or embedded chat box can be set to appear (as if from nowhere) after a pre-set time, on a preset page.

So it combines both passive and proactive in a happy medium because it is not entirely in your face (nor is […]