Live chat support server software for websites

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Live chat in real time

Customers and visitors get instant satisfaction from an immediate answer to their questions or problems. Without real-time chat, a business is dependent on either the telephone, for which there's no easy way to keep a written record of the conversations, or e mail, any delay in replying to which can lose a new customer or frustrate an existing customer.

Prepared (canned) responses

Each operator can edit a personal list of commonly used phrases or sentences. This can save much time and typing, and impresses visitors.

Consulting a colleague

When a visitor's query can be dealt with better by another operator, the present operator can transfer the visitor quickly to the other, or other operators can join in the chat simultaneously.

Proactive chat

Chat Operators don't need to wait for a visitor to ask for assistance. An experienced operator can sense when a visitor may need help by watching the mouse and keyboard activity and tracking the pages visited. At a suitable moment the operator can start a chat by offering assistance, just like in person.

On-line/off-line indicator

The 'Start Chat' button tells visitors whether the operator is present or not. If the operator is off-line, the visitor can leave a message, so that calls can never be missed.

Limitless simultaneous chats

Chat Operators can deal with as many visitors as they can handle. The better trained they are, the more productive they will be.

Know your site visitor

Operators can see the geographical location of each visitor by country, state or county and town. This information may present opportunities for up-selling or cross-selling.