Customer care is always important, and in some cases it can be the deciding factor for potential customers.

With Promptchat you can provide the 1 on 1 live support your website visitors will appreciate.

At times when you are not actually in the office to answer calls or even during regular business hours, you can provide live chat support on your website!

Increase online sales

When dealing in sales human interaction can go a very long way. While browsing your site or products, your visitors may have questions that they need answered online before purchasing.

With Promptchat, you can answer those questions and your visitors won’t have to leave your website or pick up the telephone.

Instant setup:

Download the chat operator client software and breeze through the installation. It should not take more then 5 minutes to install the Promptchat scripts into your webpage(s).

What is Promptchat’s Live Chat System for websites?

Promptchat’s Live chat software is a cost effective web ware that helps you connect to your clients and prospects online on your website and give superior customer support service.

With just the click of the mouse, your website visitors can contact your support team for live assistance through Promptchat’s live chat software.

• Real-time Website Traffic Monitoring
• Geo Location of each Website Browser
• Send a File to browsers individually
• Proactive and/or Passive Chat Invitations simultaneously
• Reports and Statistics
• Embedded or floating chatbox
• Online/Offline button
• Operator chatroom

Why LiveChatBanners work?

The benefits to the Portal:

A Webportal’s main revenue stream is its advertising revenue. Portals expand their services as a strategy to secure the user-base and lengthen the time a user stays on the portal. Game, chat, email, breaking news, unique content and other services tend to make users stay longer, thereby increasing the advertising revenue.
It is in the best interest of Portals to introduce LiveChatBanners since visitors do not have to leave the portal to make contact with the advertiser(s) also a unique visitor may click on more then one banner advertisement thus more revenue can be booked from the same visitor.

The benefits to the Publishers:

If you make money from adsense right now, you can make more money by keeping site visitors on your web page as they do not necessarily have to leave your web page.

The Advertiser:

The majority of banner advertisements’ objective is to drive traffic to the advertiser’s website and ultimately generate sales to the advertiser. Statistically, 98% of that website traffic does not get converted into a sale. Traffic to your website isn’t the actual goal, is it? More leads, more business – that’s the goal.

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By offering Live Chat with the advertiser’s company representative inside a “call to action” Banner Advertisement, the advertiser is likely to engage at least 15% more of those website visitors, thus banner advertising becomes a true measurable sales lead generation and qualification tool for any banner advertiser.

The Website Visitor:

The visitors to the Portal page(s) are visiting the page(s) for a reason. Whether that be reading news, unique content, or to search for something specific. If they are taken away from this page as in traditional banner ads, their focus is diverted. Live Chat banner ads keeps the focus intact.

1. Therefore this visitor will prefer to stay on the portal page(s) or publisher’s page and fulfill his interest in an advertisement via chatting to the advertiser and continue with the activity he started when he arrived to the page after he has finished the chat, or he may decide to click on another banner.
2. The visitor will appreciate the extra effort the advertiser is making by knowing that this company is on standby to receive his enquiry.
3. Call to Action adverts are a benefit to the end user as they can take advantage of special offers etc.
4. Live Chat is a personal communication channel as opposed to static websites bombarding the visitors with endless amount of information.

Why Promptchat:

Promptchat is an expert in serving professional live chat services with long term history of serving both Small businesses and Enterprise companies across the globe.

Promptchat’s LiveChatBanners are served by Amazon Webservices with unprecedented uptime availability and no upper limit as to how much traffic goes through the system.

Excellent customer support is crucial to any business. When improving customer support you must examine how your employees and customers interact. You must also choose the proper tools so that your customer support department can most effectively do its task. Following these simple guidelines will aid you in improving your customer live support.

Good Customer Support Starts at the Top

If you have a customer support methodology, then you must show your employees how it works by example. Management personnel must be the model for customer support and its chief evangelist. It’s not enough to put up posters or simply tell your employees that customer support is important; customer support should become part of the corporate ideology. Customer support should be a keystone in the hiring and firing of employees. During annual performance reviews, supervisors should rate employees on their customer support performance. Such performance should be attached to measurable goals.

Greener Customer Support

“The grass is always greener on the other side of the fence” also applies to customer support. By keeping tabs on the customer support of your competitors, you can often learn valuable lessons on what to do-and what not to do. You can easily see what they are doing by browsing their websites and even placing a call to their customer service center. If you really want to improve your customer support, have a look at companies outside of your industry. See what they’re doing right, what works for them and try to adapt their customer support strategies to your business.

Keeping Up with the Jones’s

Almost no industry remains static for an extended period. Doing business means changing and evolving. For this reason, you should periodically evaluate your customer support programs. You should ask yourself what can be done differently, what can be improved, and where your weaknesses are. Technological advances, particularly in the field of web communication technologies, offer new opportunities that were unheard of a year ago. The implementation of such technologies can be a simple way to boost your level of customer live support.

Get One on One

Customer support with a sense of warmth and personality will make a favorable impression on people who come in contact with your company. One way to do this would be to put the names and photos of your customer support staff on an online customer support page. Customers could then click on email address of that specific person if they need assistance. Many online chat systems allow you to post the photo of the rep in the chat window, so the customer can see who he is talking to. These touches can make interaction more intimate than just swapping chat messages back and forth.

Data Overload

Many corporate websites offer a plethora of sales and support information for their products. However, even when such information is easily accessible, some customers may simply not want to bother looking for it themselves, or they simply don’t have the time. Many customers may have a question and want an immediate answer and may simply be unable to receive your e-mail reply. When such self-service fails, the customer should be able to get help as soon as possible through either phone support or live chat support through your website.

Better than Email

Email is an acceptable form of communication, but live chat customer support is still more desirable. The enormous amount of information available online can overwhelm your customers, especially if they are not experienced with the Internet as an ‘all day browser’. You can make your company stand out by providing customers with real-time communication with live chat through your website. Your website visitors would simply click on a live chat support button on your website to get help right away.

Test Drive your Customer Support

Live customer support chat should be evaluated on an ongoing basis. The best way to do this is to pretend you are a customer and try out your customer service. Go to your website and try navigating and finding information there. Is the visit it a pleasant experience? Was it useful or frustrating? How accessible was information? Was it difficult to contact your customer support staff through your website via the live chat? How long did it take for them to answer your questions? Site visitation is a bar-none excellent way to test your customer support.

This is achieved directly through the Live Chat Software and can be accessed bythe live chat operators.

Operators can also see mouse and keyboard activity of the website visitors in real time.

Product Type: Hosted Service unless agreed otherwise.

Availability: Effective Immediately Promptchat’s Chat in a Banner system is available to advertising agencies and portal websites wanting to introduce ‘live chat enabled’ banners in their product offerings.

With Promptchat’s “Chat in a Banner” technology it is now possible to turn static banner advertisements into live conversations…

Promptchat’s Chat in a Banner Live Chat technology is the live link between a banner advertiser and thousands of portal website visitors per day.

It is possible to integrate live chat functionality into any kind of banner ad, no matter where it is on the web! Fully portable and distributable, Promptchat can be placed into any static or rich media ads.

You will be able to chat right inside your banner ad alternatively in a chatbox which pops out of your banner ad on the actual webpage where your banner is displayed. With Promptchat’s Chat in a Banner technology banner advertisement viewers can chat live directly with the advertisers’ sales department through a custom chat window.

It is possible to fully personalize the design of the chatbox to meet the design of your banner and the product/service which is being advertised.

Security: Live Chat connection via up to 256 Bit SSL encrypted channel.

Hosting: Provided by Amazon Webservices delivering uncapped 99.9% Uptime Guarantee!

What happens in case advertisers’ sales people log off?

When no operators are logged into Promptchat the invitation for Live Chat automatically disappears from the banner ad and continues to be displayed as a ‘traditional’ banner ad.

As soon as operators log back into their Promptchat operator interface, the live chat invitation reappears to website visitors.

Via intelligent routines each advertiser may preset a limit for the maximum number of incoming chat requests they want to allow per operator and per department. As soon as the maximum number of simultaneous chat sessions is reached the system will switch the banner back to display as a traditional banner.

The business case of ‘live chat enabled’ banner ads

• Banner advertising and Live Chat for sales are proven business tools
• Tailor made to deliver full service in an emerging environment
• Click-and-Go delivery – all development ready and ‘off the shelf’ Promptchat Chat in a Banner system is available

The concept of Chat in a Banner Banner advertising

Effectively improves visibility of businesses

Preferred marketing Pull over Push…

Traffic conversion: Transferring banner advertisement readers into customer contacts

Generate sales leads Utilizing the 2 most popular communication tools in 2009: Internet & Chat

Measurable results

Deliver customer contacts that are relevant: banner advertisement readers who want more information or even ready to purchase

Why Chat in a Banner?

How do people view banner ads in general and how do you convert this audience into contacts?

99.5% of the banner readers will never click to visit the advertiser’s webpages and 99.9% of banner ad viewers will not make contact with the banner’s owner.

The aim of live chat enabled banner ads is to reach out to a certain segment within the 99.5% of people who would never even click on a banner to visit the advertisers’ website.

From this category advertisers will be able to build a dialogue that can lead to any of the following:

• Visitors do make contact via live chat through the banner ad, however they are not ready to buy BUT leave with a good impression and thus are more likely to visit the advertisers’ website in the future.
• As above, but leave their contact details so in future, can be contacted via any outward bound advertising campaign, and thus constitute a willing lead.
• The banner ad reader has had such a good rapport that the chat can comfortably be escalated to a phone conversation which gives advertisers the ability to escalate their presentation.
• The ultimate.Yes, they actually buy online.

What can Promptchat’s Chat in a Banner Live Chat technology do for Banner Advertisers More contacts with potential customers

More sales opportunities

Improve first contact resolution Through hands-on assistance from an online sales representative

Increase average order values By cross-selling or upselling complementary products Improve shoppers’ experience

Build customer loyalty

Build subscribers’ list 25% of chatters sign up to receive future communications

Do we have a specific focus or do we casually browse?

Do we have a specific agenda or no agenda? Or are we maybe somewhere in between?

Whatever our motive the one thing that is required from us is “attention span”.

All internet advertising mediums are designed to focus and hold our attention and numerous means have been created to cater for this such as adwords, organic seo and social networking sites.

Banner ads are one such medium, and as other competing mediums have grown to grab this collective focus of attention spans, traditional banner ads, have noticeably declined in their click through rates.

Naturally such statements are based on a general consensus and there will always be exceptions, and of course you can tinker with content, colours, design and placement etc but the functionality of a traditional banner ad will always remain the same.

Effectively it’s a non-interactive static graphic/txt based form of “push marketing” which basically means it’s interruptive based, and does not necessarily contain the best timing. Nevertheless it has been traditionally useful for brands that are keen just to build awareness. It has to be said that despite the dwindling number of CTR’s, traditional banner ads are still widely used for this purpose.

However with the rise of Web 2.0, internet surfers have been turned into smaller groups of much more targetable traffic, with the consequence that tolerance levels (and therefore the willingness to focus attention) have led to the browser being able to be more selective in what content they view. As the power has switched from the advertiser to the consumer, newer ingenious means have been developed by the banner ad industry, to compete for the attention of the browser.

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The banner ad industry has made attempts, to be more user friendly, and create banner ads that grab more attention; video ads, expandable ads, floating ads, Flash based ads have all been used to turn banner advertising into a more dynamic and interactive medium in order to woo the browser.

However it is now recognised that the recipient is more in control of what to click on, when and why and as mentioned above, the newer “rich media” dynamic ads recognise this by trying to make the advert more compelling. Still, a flaw was soon spotted by one company who made the observation that this new media application within the banner ad did not go far enough in respecting the sovereign nature of the browser. It still relied on push methods of advertising therefore lacking the interaction necessary through the banner ad that would empower the browser to feel that they indeed are the ones initiating action. So it became necessary to devise a means of drawing the visitor in, and that was to be done by encouraging visitor interactivity which would be more in tune with the shifting power of selectivity that has swung back to the site visitor.

CPX Interactive became one of the first to introduce an advert promoting an incentive which in order to receive it the site visitor had to answer a series of questions, that

a) leads to further options for the site visitor to click and b) occurs in pop up windows within the same page. This led to an above average response, because of the novelty of the interactivity.

Three things were accomplished:

Firstly the site owner was pleased as the whole interaction took place on his page.

Secondly the advertiser was pleased because not only were his clicks increased but more importantly the quality of the clicks were improved simply by having the interaction.

Thirdly, those that had clicked were not only more numerous but because of the interaction now had a feel good factor about clicking on the banner ad and therefore would be much more likely to deal with this company in the future (as opposed to similar companies with similar products advertising in the traditional banner way on the same page).

However, despite being a step forward due to the interactivity it is limited for two reasons. The visitor can only respond to preset questions and this still has an element of “push marketing” in its approach, and possibly its biggest flaw is that there is no ability for the visitor to ask questions of their own choosing.

Although an attempt has been made to deal with this (by some companies) by having a “robot” (or bot) reply with canned answers. This of course is limited to anticipated questions, and being human we tend to have varied questions and moreover questions about answers and further questions etc which the robot could not answer.)

This is the current situation within the banner industry. And there is a gap to fill to take the industry to the next level. What can help the increasingly empowered site visitor exercise that power within a banner ad that will ultimately lead to more interaction and therefore more opportunities for the advertiser?

Only something that can facilitate his or her questions and also be the medium to provide answers in real time that can be varied and not canned. Introducing: Promptchat Live, Interactive Chat within a Banner Our Live Chat within a banner service fills this gap by enabling a two way conversation to take place within the ad.

Here is example of how it can be used: An advert promoting software that “is the only software guaranteed to double your sales”. Essentially that’s the only text in the ad and the “call to action” is a “sign up now” button which you are supposed to click, this then takes you through to a sign up page with a lot of information to read (and which takes a while to load).

There are multiple placements of this ad throughout the page. So what goes through my mind is “clearly they would like me to click on sign up now and they think that by reading “double your sales guaranteed” that will motivate me; but that is because they are thinking from their point of view as to what they would like me to do.

This does not take into account my point of view; that I am already on a page that I’m interested in and that I haven’t come searching for their product – which means my attention span is by definition limited and probably not interested in pursuing anything else (especially if its going to take too much time to investigate and decide whether its even worth my attention). In other words as a site visitor I want to have a quick filter to see if this is worth pursuing or not. This also helps the advertiser to qualify me as a prospect and turn me from a curious visitor to a motivated visitor. What if questions like “how will it double my sales?” or “by what method?” (Or any other varied and unpredictable questions) could be instantly answered? But, it’s not just the answering that’s important, it’s the fact that I don’t have to spend time thinking about having to click away to get my answer.

Sure the answer may be somewhere on their website (at this point I will be considering the time its going to take to find it and asking myself if I am motivated enough to even bother to go looking for it) no, right now I require an immediate response so my attention span can be satisfied. And it is the medium of live chat which is the only filtering process which can fulfil that.

OK if I get my answer then I may click to the website and sign up or come back another day, but at the very least I have been turned from an ordinary site visitor, into a potentially motivated visitor through the interaction. And this gives the company a better chance of selling to me.

So if there was a button saying “Chat live now” or “Find out how now, chat here live” I might be motivated to pose a question off my own bat. The second method initiates my response and may trigger me if I was not already going to. Either way I’m much more likely to click that button than I am “sign up now”.

But what I think would be a brilliant use of live chat in this example is the following: Just simply have a banner saying “Any questions? – Live Chat available”.

The idea is to pick up the ones who don’t instantly click “sign up now” but are rather in the majority of cases going to be in the all too familiar category highlighted above of wanting to have a question answered before going further. So by arousing my curiosity enough to want to investigate further (by the wording in the advert) but not enough to take up too much valuable attention span time, you set up a dynamic within the advert that produces a call to action, that allows for further filtering, through a question, that the wording in the advert actually creates in the mind of the visitor.

This is an example of its possible usage.

Just sign up, set your profit margin and upsell your existing client base!

Promptchat offers resellers unlimited profit potential with a full menu of services available at wholesale prices and no limit on the profit margin you set.

It’s the perfect platform for independent Web designers, SEO consultants and anyone looking to service their clients with fully brandable services backed by an award-winning global company utilizing Amazon’s network infrastructure.
Through our reseller program, you purchase our white label real-time web analytics, hosted live chat software, Pay as you go, click to call LiveTelephone; set your own profit margin and sell them under your own brand.

The Promptchat Reseller Platform

As a Promptchat live chat software reseller, you and your customers will have access to our reseller platform, which includes:

• Your own admin panel, an easy-to-use web based tool for managing your customers and
• Site admin panel, so your customers can manage their services without your involvement.

Start a new revenue stream today!

http://www.softreseller.com/Promptchat-II..html

Fill out the contact form and a Promptchat representative will contact you.

Register to become our reseller!

• How can I get more customers just by using Promptchat’s live chat software?
• What do I need to do to Implement Promptchat on my webpages?
• What are the benefits of Promptchat as opposed to Email and Telephone?
• What if I don’t sit in front of the PC all day?
• What if I have a chat request but I need to leave the office instantly?
• How can I use it if I am so rarely in front of my PC?
• I already have a forum on my website. What good is it for me to use live chat software?
• What if my colleague was so much more better suited to handle an enquiry. Do we start all over again?
• Who uses this system already, where can I see it?
• What if the chatbox does not fit into the design of my website?
• How easy is it to use Promptchat’s live chat software?

And so much more…

It is free, sign up on www.promptchat.com

Promptchat’s Outsourced Live Chat Service is ideal for companies who:

· Actively use their website(s) and email marketing campaigns for the promotion and sales of products and services
· Meanwhile do not have the availability or capacity to provide real time customer and sales support during busy working hours (or even after working hours)
· Promptchat partnered with state of the art Call Centres to deliver professional quality outsourced sales/support services using Promptchat live chat for sales support technology.

Outsourced Live Chat Service on multiple levels:

Level 1 Service
Takes contact details, nature of site visitors interest and time/date for a return call back.

Level 2 Service
It is a more bespoke way of interacting where clients are guided through the website to the point of sale, or provide more customer support depending upon the application.

Benefits of using the Promptchat websecretary service

· Provides professional sales support customer service on your website
· Better website reading experience for the website visitors as they know a live person is only a click away
· Increased customer satisfaction and loyalty factors
· Visitors who get quick answers to their questions stay longer, buy more products, and show more confidence in your company
· A true sales lead generation tool
· Visitors who use the live chat facility are usually very interested and through chatting, our live chat operators records their contact details for later follow up. Live chat operators can ask for as much detail as required so that your trained sales team can effectively service these enquiries when they make contact. Our Live chat operators are trained and can professionally initiate one-to-one chat sessions to any website visitor on your site. You can enhance the success of the outsourced live chat service by adding a live chat link to your email signature, banner ads and Google ads!

What is included in the Promptchat outsourced live chat service?

· Installation of Promptchat on company website(s), e-mail campaigns, banner ads.
· Live chat operators wait until visitors initiate live chat sessions by pressing a graphic object on the website
· Depending on online sales strategy, our live chat operators proactively engage website visitors for a one to one chat session at specific time intervals
· Website owner has real time access to all ongoing chat activity and to the historic chat transcripts via web interface

What do You receive from Promptchat Live Chat operators?

· All the Chat transcripts accumulated throughout the day to a predefined email address(es)
· Website Statistics brake down by:
# of Daily website Visitors, # of conducted chats sessions, # of chat invitations, # of missed chat requests

How much does the Promptchat Websecretary service cost?

Please contact Promptchat Sales to discuss your requirement in detail. A quotation will be issued afterwords.

Quotations consist of a Standby Operator cost: US$ 500 / Month and a standard price per chat which is in the range of 10 cents – 1 US$ depending on the number of valid chat sessions conducted in a calendar month.

Welcome To Our Affiliate Program

We do the work, you earn monthly recurring cash (when client orders our monthly hosted service).

We have a conversion rate of 1 : 80 (depending on actual promotion or season), which means that one in every 80 website visitors you send us will have signed up to the Promptchat service.

We take care of everything – host the products, handle downloads and customer queries, and you get paid every month by simply referring a visitor to us.

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How Does It Work?

It is very simple! We’ve streamlined our entire affiliate process to ensure ease of use, while still maintaining extremely accurate tracking methods.

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The process is as follows:

Visitor clicks on an affiliate link on your site or in an email.
The visitors’ IP is logged and a cookie is placed in their browser for tracking purposes.
The visitor browses our site, and may decide to order.
If the visitor orders (the order does not need to be placed during the same browsing session – cookies and IPs are stored indefinitely), the order will be registered as a sale for you and you will receive commission for this sale.

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That’s it! You send us visitors, we send you money!

Real-Time Statistics and Reporting. You can login to your account 24 hours a day to check your sales, traffic, account balance and see how your banners are performing.

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Program Details

You will receive from 30% up to 50% commission for every sale referred.

Referred sales monthly Commissions level

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• 1 to 5 sales monthly 30%
• 6 to 10 sales monthly 40%
• 10+ sales monthly 50%

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Performance Bonus System: Once you reach each level, our system will AUTOMATICALLY adjust your previous commissions during the period, so that ALL commissions earned during that period are paid at the NEW higher level.

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Second tier commission is 5%
(You can get second tier commission by referring other affiliates to join our affiliate program. Such affiliates will become your subaffiliates, and you will earn 5% commission of their sales.)

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Other terms & conditions
You CAN GET COMMISSIONS FOR YOUR OWN PURCHASE. Sign up to our affiliate program, and purchase any product through your own affiliate link. You’ll get commissions for your own order.

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Note: This will not work if you were referred to our site by another our affiliate. Our policy is that the very first affiliate who referred the customer receives the commission. This setting protects also you in the same situation.

Ready to join?

Signing up and getting your account configured couldn’t be easier. You can be referring business our way in as little as five minutes.

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Join our affiliate program – Contact your nearest Promptchat Office