Here is how it works:

You can greet each of your website visitor with a personalised greeting text and picture in the top area of the chatbox.

You can prepare a personalized chatbox for each of your online campaigns, wheather that be a Google ad, a banner ad or Email campaign, Promptchat knows which campaign this visitor came from and automatically appear to this visitor upon arrival to your website.

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Here is an example:

You are selling contact lenses.

You have a lot of competition on the internet and you choose to advertise with Google adwords to generate traffic to your site.

By nature, people are going to have questions before buying contact lenses.
Chances are good that they will not buy from you online on your website by filling in some sort of a shopping cart.

You have to sell it to them over the phone after you answered at least 10 questions. This is how you were selling in the past 5 years too and you have no reason to believe online buyers are different to the ones who visit your high street shop. Note, you ackonwledge that each click will cost you a dollar at the least.

Therefore, your objective is to get your website visitors on the phone with one of your skilled skilled sales consultants.

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So here is what you do:

Your Google advert will look something like this:

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Contact lenses, new arrival
Buy 1 get 1 free
First 50 clickers only
www.yourwebsite.com
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You can prepare a special chatbox in Promptchat which will automatically appear on your website but only for the people who click on this Google advert.
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The greeting text in the top part of the chatbox will say something like this:

————————————————————————————–
Congrats! You are our #27th clicker, thus you qualify for our Buy 1 get one free offer.
Call us now on 0207 193 7481 and Quote: “June special” to claim your 2nd pair lenses for free.
————————————————————————————–

Your chances of getting a phone call has just doubled
The money you spend on the click is justified. (you have a potential buyer on your phone)
You don’t waste time and money having to prepare a new landing page for every campaign you do.
You narrow your visitors attention down to one single action to take – Place a call to get a good deal.

If you have 5 different Adwords campaign running plus 3x banners on partner websites and do regular Email campaigns, you can prepare different chatboxes with different greeting texts/call to action for every campaign.

The beauty is that it is all automatic, you never actually have to engage in a live chat conversation if you do not want to.

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Another unique feature of Promptchat is that you can display your own PPC style rotating adverts of your own products in the area under the chatbox. This is a prime space on your website and it a standard part of the chatbox designed to help you navigate your webvisitors to your special offers/free ebooks etc…

HOW TO USE LIVE CHAT SOFTWARE FOR BUSINESS – REVEALED FOR THE FIRST TIME

THE ANSWER MAY SURPRISE YOU

Including: What Live Chat Companies don’t want you to know

The mistakes they actually encourage you to make BUT by the time you know about it they have your money. AND HOW YOU CAN TURN THIS ALL AROUND BY USING LIVE CHAT AS IT IS MEANT TO BE USED.

Have you seen those chat buttons on websites? Have you ever wondered if it could work for your business? OR DO YOU THINK THAT NOBODY CAN BE BOTHERED TO USE IT AND IT WILL ALSO BE A DRAIN ON YOUR RESOURCES?

For those people that don’t know “Live chat” is the equivalent of using texting capability on your website. You communicate in real time with your website visitors. Sounds straight forward enough doesn’t it?

Well it would be if it was used properly! You see the problem is with the way live chat has been sold and with it the resulting expectations. The application of Live Chat in an AFTER sales support  environment is the perfect place because by definition the people coming to the site have come there for a very specific reason. BUT what happens when this model is used to try to generate sales?

In the sales environment people want to be left alone until they are ready to buy. Consider your own experience.

You walk into a clothes shop. After 2 minutes a voice says “Can I help you”? You automatically reply ‘’No, thanks’’.

What does the sales girl do? She shuffles away and leaves you alone with no hope of knowing when is a “good “time to talk with you. And it’s exactly the same for online business.

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A PROACTIVE CHAT INVITATION SCARES PEOPLE AWAY.

And the simple fact is no matter how sophisticated the technology or the “cleverly” scripted proactive interventions are, people want to talk when they are only ready to talk and that is it. IN OTHER WORDS IT’S A HIT AND MISS APPLICATION THE WAY IT’S CURRENTLY USED. And sure some of the time you will get lucky. BUT YOU CAN NEVER BE 100% sure they are ready UNLESS THEY OF COURSE INITIATE THE CHAT.

And this is the part that the old fashioned chat companies just don’t let on about. They actively encourage you to buy the chat software for sales purposes and they tell you that you will increase your conversion rate by 20-25% and maybe this can happen by itself but it is rare. More likely you will switch the chat button off yourself due to non-use, mis-use (ill timed interventions) or just simply you don’t have the dedicated resource to wait around on the off chance someone will want to chat with you over a sales issue.

Because what they will actually do is click away to your competition where the information is laid out a bit more clearer so they actually don’t have to waste time chatting with you…

THAT IS WORTH REPEATING ISNT IT?

THE KEY HERE IS THE FLOW OF THE WEBSITE AND KEEPING THEM INTERESTED IN YOUR WEBSITE CONTENT AND THAT CONTENT IS WHAT WILL SELL FOR YOU – NOT THE LIVE CHAT BUTTON.

And here is the secret of its misuse and ultimately its right use. THE KEY IS NOT TO BE TAKEN IN BY ALL THE RUBBISH WRITTEN ABOUT “YOU WILL INCREASE YOUR ONLINE CONVERSIONS BY BLAH, BLAH %”. You might do but you won’t find out until you have dedicated a fair resource behind it and even then without the right tools to help you time the intervention its still hit and miss. In other words the product is intangible and that is why the drop-out rates are very high and brushed under the carpet.

SO WHO ARE WE TO MAKE SUCH CLAIMS AND WHY SHOULD YOU LISTEN TO US?

We are a Live Chat company who happens to also have the most sophisticated real-time website traffic monitoring technology in the industry.

I mean we can not only do the usual things like see your site visitors in real time, from which page they have come from, keywords they have used etc… BUT we can show you how they are scrolling your pages, what they are clicking on, what they read and what they don’t read, points of hesitation etc… BUT you know what? Why use that information to help time your proactive interventions better (which you can do but its still hit and miss and takes up a resource) when you can use the chat software (without all that sophistication and with less time and effort on your part) to improve the automation of the website and which will lead to more sales .

YOU WANT PEOPLE TO SAIL THROUGH YOUR SITE AND TO ORDER AUTOMATICALLY AND ACTUALLY SO DO YOUR SITE VISITORS!

AND THAT IS THE HARSH REALITY THAT THE CHAT COMPANIES DO NOT WANT TO FACE UP TO.

Look don’t get me wrong we have developed things like embedded chat which means you don’t get a scary pop up box. We have developed sophisticated “chat up lines” for timed and strategic conversational use. As I mentioned we have even got the ability to monitor mouse and keyboard activity in real-time. I mean we have got all the technology to help you build online trust with your website visitors.

BUT I’m not sure you REALLY want this? I mean if you do great , its good for us because we will charge you some good money and yes you will see the returns if you are willing to put the required effort in. BUT before you even have to think about doing that why don’t you do the simple thing first and use it to improve automation?

LET ME SHOW YOU HOW EASY IT IS.

In order to automate your site successfully you can install the chat button for a limited time and wait for your site visitors to initiate chats.

Why would any of your website visitors want to chat and haven’t I just said most of them will not bother? Yes I said this but here is the key. There will be a few that will want to chat and thank god for you it is actually a relative few compared to the amount of tyre kickers that actually visit the site.

NOW THAT WOULD MEAN THEY HAVE QUESTIONS AND QUESTIONS MEAN DOUBTS AND ANYONE WITH DOUBTS WILL NOT PROCEED TO PURCHASE. But do you think these people will be the only ones with doubts?

No, the other ones have already clicked away to your competition.

The chats you get therefore will be from motivated site visitors and what they say will be representative of what a lot of your site visitors think but ordinarily will not be bothered to tell you.

The chats you get will be therefore worth their weight in gold. Precisely because they will reveal areas of your website where there is a lack of clarity.

You don’t need to dedicate any particular resource for this as you are not wanting nor encouraging chats. Further as they will be chats initiated by the site visitors themselves who could frankly go elsewhere that in itself is another reason to act upon the chats.

You see the irony is, is that what we have discovered is that you can use Live Chat software to actually improve the automation of your website.

And the further irony is that when you really think about it, its the best way to actually automate your website because what is the first thing all the Internet Marketers say.

”Listen to what your customers want and give them what they want”. LIVE CHAT IF USED THIS WAY WILL ENABLE THIS. .

BUT DONT TAKE MY WORD FOR THIS.

If you are serious about your website business install the chat button on your website and just wait for the chat button to “flash “ or “ring”. If you get no chats you either have the perfect website or a website seriously malfunctioning as it would mean hardly any visitors. Either way you get a good insight as to the state of your online business. And more realistically you will get that priceless feedback about the state of your site.

The only thing you need to do is set aside one person (who is always on the computer anyway to be able to take the live chats.

You can do this for as little as a couple of days but certainly no more than a week. This will give you good feedback about improving the site and then you can dump the chat button. (We are prepared to give this to you free of charge for 15 days)

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WHY ARE WE DOING THIS IF WE ARE ENCOURAGING YOU TO USE OUR FREE SERVICE THEN EFFECTIVELY DUMP US?

BECAUSE after seeing the results from the live chat button, sufficient enough people will naturally be curious enough to find out about the visitors that DON’T COMMUNICATE. And that is where Promptchat module #2 comes in. The monitoring of mouse activity (scrolling, clicking, hesitation etc…) in real time, and its interpretation is the next layer of information to uncover that leads to further insights and subsequent improvements. For some examples of thinking “outside the square” to grow your business see www.promptsaas.com

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ARE YOU READY TO SEE HOW YOUR ONLINE BUSINESS REALLY LOOKS LIKE?

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Try the Basic Promptchat package for 6 months with full feature set for 1x domain and 1x operator.

You can see the Promptchat chatbox on the right hand side of your screen. Here you can start talking with us anonymously and without having to sign up to anything. You can either chat with us or if we are not online feel free to use our free phone service and we call you back instantly.

But if you want, you can just ignore the chatbox.

Promptchat’s live chat system can increase your sales by 50%

Or it can also be a boring and annoying daily duty and on occasions, even scare your visitors away from your site.

What makes the difference?

The power of knowing how to use it!

You may now be thinking: Ok, but how do you know? Aren’t you a bunch of software engineers?

And again, it is a ‘relatively’ new technology, you cannot have decades of experince and you rightly pose the next question; what makes you so much smarter?

Yes, we understand you thinking like that and yes, we also know that live chat is already widely adapted on thousands of websites for customer support purposes.

However,

We have an experienced team of people delivering tips, tricks, case studies and webinars who have spent the past 2+ years working with companies probably not to dissimilar to yours to successfully increase their sales with the use of our live chat software and Livetelephone facility. And most importantly, learning how to automate this process to the highest level possible.

Everything that you receive from us, you receive directly from a Promptchat specialist who spend their days helping companies with the challenges they face with the implementation of live chat in their online sales strategies.

And of course you will see some specific features Promptchat developed to make all this possible, some of which you will not find in any other live chat system.

But why would I listen to you and not the other chat companies?

And that’s exactly the point!

Everyone else just wants to sell it to you.

We will show you how to get more clients with it!

We were one of the first who understood this technique and realized that this it the future, being the most effective client communication method in the online business world.

You may think your company is not ready to implement Promptchat yet and perhaps you are right!

There are two facts;

1. The Internet is a level playing field. You can become the leader in your industry if you know how to.
2. There is noone else who will show you how an everyday company can best use Live Chat software to successfully increase sales.

Hi, can I help You?

Do you remember this annoying question from your shopping trips?

Online webshops probably became popular, so that you never have to hear this question again…

What Promptchat does is that it gives you the ability to start up a conversation with your web visitors the same way as if you had a normal shop. It can even do this semi-automatically. Different chatbox with different greeting text in different areas of your website at different time intervals. You can chat via text or offer a free phone call.

Statistics and a little research will tell you when, where and how it is best to engage your visitors either via live chat or offering a free call.

And of course you will never have a Promptchat user trying to chat you up with the question; ‘Hi, can I help you?’
Similarly, you will never have a Promptchat chat operator initiating a live chat session with you while you are scrolling with your mouse of clicking on various parts of the webpage, as they know when you are performing these actions and do not want to disturb you.

You will also not receive unwanted popup chatboxes appearing out of the blue in your browser, as Promptchat can be embedded into the actual webpage, so you will be typing right inside the webpage.

As a Promptchat administrator you can oversee in real-time what your colleagues are chatting with your web visitors and you can even join their live chat sessions at your own will. You can place your banner ads on your partners’ webpages or portal websites and chat through your banner, so you don’t even need to have traffic on your own website.

There are numerous unique features which make Promptchat by far the most advanced live chat software on the market.

There can be Only One…

One leader / industry.

In a few years time, during your surfing you will find live engagement boxes popping up all over the place. It will be a standard feature of any commercial website.

As is today, you still have the chance to be that single one in a million.

Now You can be the One that is Different, Exciting and Up-To-Date

Just keep reading for a little longer. Do you know the 1st question we normally receive from our prospects?

”How can I know what my website visitors are doing on my website?
I can see in my Google Analytics report that I have many visitors, they come, they browse the pages but majority never signs up or order anything. So I ask, what do they do on the pages and where do they decide to leave?”

With Promptchat chat operator software you can see in real time how long each visitor spends on each page, whether they are clicking on any particular part, when they are scrolling the webpage or just retire from the mouse/keyboard entirely. Having this knowledge can turn your online business around.

Learn the Pitfalls!

By now, you must be excited to test Promptchat’ws live chat and click to call software on your website or you are already using your free trial period.

However,

If you have any questions about the usability or doubts as to how it can produce results for you, contact us on info@promptchat.com

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LiveTelephone’s Click-to-Call-Me is a solution to get in contact with more website and banner ad visitors.

Promptchat account holders receive Livetelephone free of charge.

.Livetelephone is a Pay as You Go Click to call service

You can offer a free phone call to your website and banner ad visitors.

It allows the websitor visitor to call you for free over normal telephone lines.

The minute that the web visitor enters his telephone number the LiveTelephone service reacts:

1. It calls your telephone number (which you pre-configured in your account)
2. Your phone rings and after you picked up you hear a message saying “We are connecting…”
3. Now it calls the telephone number entered by the website (or banner ad) visitor
4. When he picks up his phone you are connected

The service records the call details in the Call History and sends you an email message with those details, including the caller’s name and telephone number. That is = you have a sales lead on your email, even if you don’t pick up the phone!

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You have Full Control

LiveTelephone is designed so that you are in control of your Click-to-Call account. You can configure and top up your Click-to-Call account online and all changes you make are operational the same second. This way you have full control over who and when can call you from your website or banner ads.

You set:

* Your telephone number (this is where the calls will ring)
* Your time zone
* Your business hours when you want to accept calls from your visitors per weekday
* If you want to accept calls from mobile phones
* If you like to receive an email message with call details
* Select countries where web visitors can call you (your country only, your region or world wide)

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Call History

All LiveTelephone calls are logged in our database and in the Call History tab of your LiveTelephone Control Panel.

You can view the latest calls including IP address of the visitor, phone number, destination, call status and time of call.

You can also add a short comment to the call to remind you of any discussed details or the callers name.

You can ban visitors from calling you again.

LiveTelephone is fully integrated with Promptchat, Google Analytics and Google Adwords.

Features and Benefits

LiveTelephone Click to Call is a completely hosted solution

The Click-to-Call button can be inserted into your Promptchat chat box or banner ads.

Should you wish to put the button on its own into your webpages, blogs, email signatures you just insert a tiny script.

Customizable

Upload your own logo and use a rebranded skin with your company design.

International

Special window templates available for US and Canadian number format (xxx) xxx xxxx

Control your costs

You select the countries where your web visitors can call from: world-wide, regional, your country only, mobile calls or landlines only.

Easy navigation

Extensive step by step help for the web visitor.

Your business hours

Setting of your business hours. Outside business hours calls are blocked, but phone numbers are logged in the LiveTelephone History and Emails are sent for next day follow up.

Online account configuration and call history

Access to the LiveTelephone Control Panel for on-line configuration of your click-to-call application and the Call History.

Comments

Add a comment to calls in the Call History.

Top up online – Pay as You Go system

Pay via PayPal, Google Checkout or Credit card to purchase additional prepaid talk credit.

Export reports

On-line overview of all billed calls in your LiveTelephone account, can be downloaded to Excel.

Some of the Frequently Asked Questions with Answers

Can I have hundreds of LiveTelephone buttons billed to one LiveTelephone account?

Yes. In every prepaid LiveTelephone account multiple user accounts can be configured. Each Click-to-Call button is billed under its own user account. So you can have a billing overview per each LiveTelephone button no matter where it is. All can be configured on-line.

Can I connect one ‘web visitor caller’ to different departments in my company?

Yes. In the form code you can include a drop down box where the banner ad visitor selects the department (sales, billing, support, etc.) and clicks the LiveTelephone button. Or we can use multiple Click-to-Call buttons to route the banner ad visitor to the right department.

Which browsers are supported?

LiveTelephone is thoroughly tested to work with Microsoft Internet Explorer, Opera, Chrome, Firefox and Safari.

Other browsers should work, but these five are guaranteed.

]]> http://promptchat.com/2010/03/click-to-call-freephone/feed/ 0 http://promptchat.com/2010/03/default-promptchat-account-settings/ http://promptchat.com/2010/03/default-promptchat-account-settings/#comments Sat, 20 Mar 2010 22:05:52 +0000 dalibor http://live-chat-software-online.com/?p=1108 Your Default Promptchat Account Settings

Your Promptchat account comes preconfigured.

Here are the basics;

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Advise your web designer to insert this code at the end of each page just before the closing “body” tag.
In 99% of the cases it is a single copy/paste, this will depend on how your website was created.

Script#2 is for installing the live chat button into your webpage(s).
When your website visitors click on this button, the chatbox opens and You, as the operator receive alerts of the chat request.

You will insert this script only on the webpage(s) where you want to offer the live chat support to your visitors.
The actual graphic image for this button can easily be changed inside the Promptchat operator software.

There are default images in your account.

Insert this script to the exact location in the HTML where you want the button to appear. Here is this script:

Code:

<a href="javascript:Promptchat_Open();"><img src="http://75.101.131.65/PC21/MasterServer/Public/StatusImage.php">

After successful script installation, you can launch the Promptchat operator software by double clicking on the promptchat icon on your desktop.

You will be prompted for an Account name a Operator name and a Password.

These were sent to you in an email right after your account registration.

A combination of manual, passive and auto-open modes. Yes it can be done.

However, not recommended until you have real experience with what is likely to work best all round.

Test test test and you will get it right.

If you cannot decide what would suit you most, please consult Promptchat sales on http://promptchat.com/contact

A combination of science and intuition is involved here.

The pop up or embedded chat box can be set to appear (as if from nowhere) after a pre-set time, on a preset page.

So it combines both passive and proactive in a happy medium because it is not entirely in your face (nor is it weak thus giving the impression to the site visitor that you don’t care either).

Great advantage of this is that you do not have to manually watch the site visitor go around the site. Can be used when staff are deeply involved in other tasks.

A good example of using this would be to preset it on your order page and if a person is stuck there it could for instance imply a problem with one of the “fields” being filled in incorrectly or credit card problems.

With Promptchat, you have the option to set up a different chatbox for each of your webpages, to pup up at different time intervals with a different greeting text and picture.

When you analyze your Gogle Analytics you will understand when your visitors leave certain pages of your website. Ideally, you should configure your chatboxes to pop up just before your web visitors would leave.

When you use Promptchat in Embedded mode, you can do all this without having a chatbox opening up in front of your web visitor.

MANUAL PROACTIVE MODE:

The Operator has the ability to follow the site visitor around the site and intervene at his/her discretion.

Can typically be used when you can see someone has been stuck on a certain page for a while OR you just are curious about what they want.

Disadvantage is if not used wisely can send site visitors packing.

If the Manual Proactive method is used wisely though you will get more conversions.