Not just a live chat software

Real-time monitoring of web visitor activity

These features are crucial for proactive live chat invitations. You will know exactly when the visitor hesitates during filling in a form, gets stuck managing the shopping cart or when he is busy scrolling your webpages.

• available as an integrated part of the chatbox
• visitor clicks on the LiveTelephone icon
• enters his/her telephone number
• the livetelephone service first calls the website owner and after the phone is picked up calls the web visitor
• calls are routed via normal telephone lines

Embedded or Floating Chatbox

Choose between using an embedded chatbox or the traditional style floating chatbox floating above your webpages. You can also use a combination of the two style chatboxes.

Chatbox can be customized and configured unlimited ways both in online and in offline mode. Your chatbox may be configured with the Livetelephone button as well as include your latest offers with images and links. Affiliate banners, javascripts may also be included.

Benefit of using embedded chatboxes is that when you use Promptchat with an embedded chatbox in a proactive sales situation, you will never again scare your visitors away from your webpages as you can start up a conversation without an unwanted chatbox appearing in front of your visitor.

Choose between a variety of operational modes:

1. live chat
2. leave a message/feedback
3. send e-mail
4. manual and automatic proactive chat and/or live telephone call invitations
5. Different chatbox on different webpages all with different greeting text

Advanced Features for the Supervisor

Real-time monitoring of all ongoing chat sessions. Quality control at its best!

Supervisors can view all ongoing chat sessions in real-time and add themselves as an operator to provide additional assistance, as and when required. . .

Proactive chat on websites

Automatic Live Chat Invitations

Proactive chat invites

Automatically invite website visitors for a live chat session or offer them a free call.

Operators are busy only when a web visitor replies.

Use either embedded or the traditional floating chatbox.

Automatic invitations can be sent out with different chatboxes on different webpages at different time intervals and with different greeting text.

Absolute necessity for high traffic websites.

You can now automate 90% of your live engagement activity and personalize the process to each and every page based on content and usage statistics.

Live chat in online advertisement activi

ties

Live Chat in Banner Ads – No Matter Where it is On the Web

You can apply the live chat and live telephone facility in your online advertisements such as banner ads.

Sales lead generation without limits!

Offer a live chat session or a free phone call to visitors who see your banner ad on the page where your banner ad is displayed.

You can chat live or receive telephone calls from potential buyers anywhere you put your banner.

The benefit is that visitors are not forced to come to your website to get in contact with you.

You can chat live in PPC campaigns also.

Real-time and Statistical Reports on Which Online Marketing Campaign Produces Visitors, Chat Sessions, Phone Calls…

Generate a unique Promptchat text code for your Email marketing and Banner ad campagins and live chat operators will know in real time which campaign generated that particular website visitor.

Benefit: Helps with proactive sales chat invitations, as operators understand which special offer or marketing message brought the visitor to the site. Great for analzying which marketing activity generates the most chat sessions.

Live Chat Operator to Operator chat

Operator chat room

Promptchat operators can chat with each other while chatting with customers. This allows operators to collaborate quickly with other operators and find answers to questions.

Benefit: Operators can collaborate quickly with other operators to find answers to questions quickly. This allows chats to be resolved without transferring the chat to another operator.

Promptchat Operator Software in 9 Languages

Graphical User Interface available in English, Czech and Hungarian, Spanish, Dutch, German, Slovak, Italian and Bulgarian.

BENEFITS OF LIVE CHAT SOFTWARE

Real-time chat

Allow web site visitors to chat with customer service operators online and in real-time.

Benefit: No more waiting, for minutes, hours, or even days for a response to an immediate question.

Visitor Monitoring

Operators can be notified when a visitor arrives on their site. The operator can view the site path of the visitor, the current page the visitor is browsing and additional visitor information.

Benefit: You have the ability to communicate with every customer that comes to your site just as you would greet a customer that walked in your store. You can also track where they came from and how they got to your site allowing you to spend more money on the search engines and keywords that are bringing you the most visitors.

Multiple Operators on a Call

Multiple operators can assist the visitor at the same time.

Benefit: No question will ever go unanswered.

Customizable Interface

The chat window and buttons can be customized without limit for a more integrated look on your web site.

Benefit: You get what you want exactly as you want it.

Operator to operator chat

Group chat feature allows operators to chat in forum style.

Benefit: Secure business chat solution.

Notifications

Operators can be notified several ways when a visitor enters the site, requests a chat or sends a message. Notifications include sound and flashing icons.

Benefit: With multiple options to be notified you are able to choose the best one for you ensuring that a call is never missed.

Canned messages

The operator can pick from a personal (and editable) list of canned messages that he or she may use quickly and easily when speaking with a visitor. Add new canned messages on the fly by a click of a mouse.

Benefit: Having common answers at your fingertips can assist in making the conversation effective and successful.

Chat Transfer

If an operator is faced with a question that he or she knows is better suited to another operator, the chat can be transferred easily with the click of a button.

Benefit: Visitors get best answers to questions without having to retype anything.

Pro-Active Initiation

Operators can manually invite a visitor to chat or automatically open a chat window.

Benefit: Operators don’t have to wait for visitors to ask for help. If an operator feels the visitor might need help, the operator can ask the visitor if they need assistance.

Operator Images

A picture of the operator handling the call can be displayed on the visitor’s chat window.

Benefit: Reminds the customers that they are talking to a real person.

Online/Offline Indication

The chat button will change state indicating if operators are available to accept calls.

Benefit: If you leave your desk and forget to log out, your status will automatically change to away and visitors can leave a message… so you never miss a call.

Chat Reporting

Managers can view call histories that include chat time, transcript, missed chat requests etc.

Benefit: This reporting tools will allow managers to see what types of questions are being asked and make adjustments to curtail future questions of the same type.

Accept Multiple Chats

There is no limit on the number of chats operators can accept.

Benefit: Operators can handle multiple chats at once increasing their productivity.

Easy-to-use Interface

Interface without clutter. Quickly handle multiple calls and access resources for answering questions.

Benefit: Find functions quickly and easily in a sleek clean environment.

Geolocation

Enables you to identify the location of your visitors including country, county, city, preferred language.

Benefit: Enhance cross selling and up selling opportunities. Also helps to prevent fraudulent transactions.

Time stamps

Keep track of visitor wait times.

Benefit: Adding time stamps to chat conversations gives you an accurate way to monitor response time.

To-do tasks with reminders

During a live chat session Operators can add calendar based To-do tasks without the need to exit the application.

Benefit: Makes operators life easy.

Download Promptchat 2.1