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(44) 207 193-7481Live chat in real time
Customers and visitors get instant satisfaction from an immediate answer to their questions or problems. Without real-time chat, a business is dependent on either the telephone, for which there's no easy way to keep a written record of the conversations, or e mail, any delay in replying to which can lose a new customer or frustrate an existing customer.
Prepared (canned) responses
Each operator can edit a personal list of commonly used phrases or sentences. This can save much time and typing, and impresses visitors.
Consulting a colleague
When a visitor's query can be dealt with better by another operator, the present operator can transfer the visitor quickly to the other, or other operators can join in the chat simultaneously.
Proactive chat
Chat Operators don't need to wait for a visitor to ask for assistance. An experienced operator can sense when a visitor may need help by watching the mouse and keyboard activity and tracking the pages visited. At a suitable moment the operator can start a chat by offering assistance, just like in person.
On-line/off-line indicator
The 'Start Chat' button tells visitors whether the operator is present or not. If the operator is off-line, the visitor can leave a message, so that calls can never be missed.
Limitless simultaneous chats
Chat Operators can deal with as many visitors as they can handle. The better trained they are, the more productive they will be.
Know your site visitor
Operators can see the geographical location of each visitor by country, state or county and town. This information may present opportunities for up-selling or cross-selling.
Features
Web developer or online agency? New revenue stream - Become a Live Chat Service Provider - See the Promptchat White Label live chat server
Albums » Web developer or online agency? New revenue stream - Become a Live Chat Service Provider - See the Promptchat White Label live chat server
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The GUI:
(Promptchat Version 2.3) 8 Minutes Overview
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Real-time Video Analytics (Beta)
Scheduled release date of Video Analytics feature:
30th July 2010
View in real time as website visitors browse your site as you were watching over their shoulder.
Also playback videos from statistics archive.
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Full featured unlimited live chat system with
real time monitoring of detailed web visitor activity
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Features include:
* web visitors clicking on a certain part of the page
* srolling with the mouse
* using the keyboard for filling in a form or
* retire from the keyboard and mouse altogether (see more real time visitor monitoring features below)
These features are crucial for proactive live chat invitations.
You will know exactly when the visitor hesitates during filling in a form, gets stuck managing the shopping cart or when he is busy scrolling your webpages.
Promptchat can be a powerful source of information for SEO and optimizing website content to increase sales. Receive aggregated site usage statistics of detailed user activity on the website.
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What’s included?
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FREE Click to call software for instant callback
Integrated Click to Call software with every new Promptchat account
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..Pay as You Go Click to Call live telephone. No headset necessary!
..With Livetelephone, you can offer a free phonecall to your web visitors.
.Here is how it works;
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* available as an integrated part of the chatbox
* visitor clicks on the LiveTelephone icon on the website
* enters his/her telephone number where he/she wants to be instantly called back
* the livetelephone service first calls the website owner and after the phone is picked up calls the web visitor
* calls are routed via normal telephone lines (no headset neccessary)
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Embedded or Floating Chatbox
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Choose between an embedded chatbox or the traditional style floating chatbox floating above your webpages. You can also use a combination of the two style chatboxes.
Chatbox can be customized and configured unlimited ways both in online and in offline mode. Your chatbox may be configured with the Livetelephone button as well as include your latest offers with images and links. Affiliate banners, javascripts may also be included as part of the chatbox.
Benefit of using embedded chatboxes is that when you use Promptchat with an embedded chatbox in a proactive sales situation, you will never again scare your visitors away from your webpages as you can start up a conversation without an unwanted chatbox appearing in front of your visitor.
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Preset a variety of operational modes:
1. live chat
2. leave a message/feedback
3. send e-mail
4. manual and automatic proactive chat and/or live telephone call invitations
5. Different chatbox on different webpages all with different greeting text and special offers (Great feature for multilingual websites)
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.Advanced Features for the Supervisor
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Real-time monitoring of all ongoing chat sessions.
Quality control at its best!
Supervisors can view all ongoing chat sessions in real-time and add themselves as an operator to provide additional assistance, as and when required. . .
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Proactive manual or auto chat invite
Automatic Live Chat Invitations
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Proactive chat invites
Automatically invite website visitors for a chat session or offer them a free call.
Operators are busy only when a web visitor replies.
Use either embedded or the traditional floating chatbox.
Automatic invitations can be sent out with different chatboxes on different webpages at different time intervals and with different greeting text.
Absolute necessity for high traffic websites.
You can now automate 90% of your live engagement activity and personalize the process to each and every page based on content and usage statistics.
Live chat in online advertisements (banner ads, PPC)
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Live Chat in Banner Ads
- No Matter Where it is on the web
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You can apply the live chat and live telephone facility in your online advertisements such as banner ads on portal websites.
Sales lead generation without limits!
Offer a live chat session or a free phone call to visitors who see your banner ad on the page where your banner ad is displayed.
You can chat live or receive telephone calls from potential buyers anywhere you put your banner.
The benefit is that visitors are not forced to come to your website to get in contact with you.
You can chat live in PPC campaigns also.
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Real-time and Statistical Reports
On Which Online Marketing Campaign Produces Visitors, Chat Sessions, Phone Calls…
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Generate a unique Promptchat text code for your Email marketing and Banner ad campagins and live chat operators will know in real time which campaign generated that particular website visitor.
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Benefit: Helps with proactive sales chat invitations, as operators understand which special offer or marketing message brought the visitor to the site. Great for analyzing which marketing activity generates the most chat sessions.
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Operator chat room
Promptchat operators can chat with each other while chatting with customers. This allows operators to collaborate quickly with other operators and find answers to questions.
Benefit: Operators can collaborate quickly with other operators to find answers to questions quickly. This allows chats to be resolved without transferring the chat to another operator.
Multiple operators may chat with a single website visitor.
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Multilingual chat interface
Promptchat Operator Software in 9 Languages
Graphical User Interface available in English, Czech and Hungarian, Spanish, Dutch, German, Slovak, Italian and Bulgarian.
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Real-time chat
Allow web site visitors to chat with customer service operators online and in real-time.
Benefit: No more waiting, for minutes, hours, or even days for a response to an immediate question.
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Visitor Monitoring
Operators can be notified when a visitor arrives on their site. The operator can view the site path of the visitor, the current page the visitor is browsing and additional visitor information.
Benefit: You have the ability to communicate with every customer that comes to your site just as you would greet a customer that walked in your store. You can also track where they came from and how they got to your site allowing you to spend more money on the search engines and keywords that are bringing you the most visitors.
Multiple Operators on a Call
Multiple operators can assist the visitor at the same time.
Benefit: No question will ever go unanswered.
Customizable Interface
The chat window and buttons can be customized without limit for a more integrated look on your web site.
Benefit: You get what you want exactly as you want it.
Operator to operator chat
Group chat feature allows operators to chat in forum style.
Benefit: Secure business chat solution.
.Alerts & notifications
Operators can be notified several ways when a visitor enters the site, requests a chat or sends a message. Notifications include sound and flashing icons.
Benefit: With multiple options to be notified you are able to choose the best one for you ensuring that a call is never missed.
Canned messages
The operator can pick from a personal (and editable) list of canned messages that he or she may use quickly and easily when speaking with a visitor. Add new canned messages on the fly by a click of a mouse.
Benefit: Having common answers at your fingertips can assist in making the conversation effective and successful.
Chat Transfer
If an operator is faced with a question that he or she knows is better suited to another operator, the chat can be transferred easily with the click of a button.
Benefit: Visitors get best answers to questions without having to retype anything.
Pro-Active Initiation
Operators can manually invite a visitor to chat or automatically open a chat window.
Benefit: Operators don’t have to wait for visitors to ask for help. If an operator feels the visitor might need help, the operator can ask the visitor if they need assistance.
Operator Images
A picture of the operator handling the call can be displayed on the visitor’s chat window.
Benefit: Reminds the customers that they are talking to a real person.
Online/Offline Indication
The chat button will change state indicating if operators are available to accept calls.
Benefit: If you leave your desk and forget to log out, your status will automatically change to away and visitors can leave a message… so you never miss a call.
Chat Reporting
Managers can view call histories that include chat time, transcript, missed chat requests etc.
Benefit: This reporting tools will allow managers to see what types of questions are being asked and make adjustments to curtail future questions of the same type.
Accept Multiple Chats
There is no limit on the number of chats operators can accept.
Benefit: Operators can handle multiple chats at once increasing their productivity.
Easy-to-use Interface
Interface without clutter. Quickly handle multiple calls and access resources for answering questions.
Benefit: Find functions quickly and easily in a sleek clean environment.
Geolocation
Enables you to identify the location of your visitors including country, county, city, preferred language.
Benefit: Enhance cross selling and up selling opportunities. Also helps to prevent fraudulent transactions.
Time stamps
Keep track of visitor wait times.
Benefit: Adding time stamps to chat conversations gives you an accurate way to monitor response time.
To-do tasks with reminders
During a live chat session Operators can add calendar based To-do tasks without the need to exit the application.
Benefit: Makes operators life easy.
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