Promptchat’s Outsourced Live Chat Service is ideal for companies who:

· Actively use their website(s) and email marketing campaigns for the promotion and sales of products and services
· Meanwhile do not have the availability or capacity to provide real time customer and sales support during busy working hours (or even after working hours)
· Promptchat partnered with state of the art Call Centres to deliver professional quality outsourced sales/support services using Promptchat live chat for sales support technology.

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Outsourced Live Chat Service on multiple levels:

Level 1 Service
Takes contact details, nature of site visitors interest and time/date for a return call back.

Level 2 Service
It is a more bespoke way of interacting where clients are guided through the website to the point of sale, or provide more customer support depending upon the application.

Benefits of using the Promptchat websecretary service

· Provides professional sales support customer service on your website
· Better website reading experience for the website visitors as they know a live person is only a click away
· Increased customer satisfaction and loyalty factors
· Visitors who get quick answers to their questions stay longer, buy more products, and show more confidence in your company
· A true sales lead generation tool
· Visitors who use the live chat facility are usually very interested and through chatting, our live chat operators records their contact details for later follow up. Live chat operators can ask for as much detail as required so that your trained sales team can effectively service these enquiries when they make contact. Our Live chat operators are trained and can professionally initiate one-to-one chat sessions to any website visitor on your site. You can enhance the success of the outsourced live chat service by adding a live chat link to your email signature, banner ads and Google ads!

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What is included in the Promptchat outsourced live chat service?

· Installation of Promptchat on company website(s), e-mail campaigns, banner ads.
· Live chat operators wait until visitors initiate live chat sessions by pressing a graphic object on the website
· Depending on online sales strategy, our live chat operators proactively engage website visitors for a one to one chat session at specific time intervals
· Website owner has real time access to all ongoing chat activity and to the historic chat transcripts via web interface

What do You receive from Promptchat Outsourced Live Chat operators?

· All the Chat transcripts accumulated throughout the day to a predefined email address(es)
· Website Statistics brake down by:

# of Daily website Visitors

# of conducted chat sessions

# of chat invitations

# of missed chat requests

How much does the Promptchat Outsourced Websecretary service cost?

Please contact Promptchat Sales to discuss your requirement in detail.

Pricelist

Standby Operator cost: US$ 100 / Month and

1-50 valid chat sessions with contact details / month US$ 50

51-100 valid chat sessions with contact details / month US$ 100

101-150 valid chat sessions with contact details / month US$ 150

151+ valid chat sessions with contact details / month US$ 200