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Live chat in real time
Customers and visitors get instant satisfaction from an immediate answer to their questions or problems. Without real-time chat, a business is dependent on either the telephone, for which there's no easy way to keep a written record of the conversations, or e mail, any delay in replying to which can lose a new customer or frustrate an existing customer.
Prepared (canned) responses
Each operator can edit a personal list of commonly used phrases or sentences. This can save much time and typing, and impresses visitors.
Consulting a colleague
When a visitor's query can be dealt with better by another operator, the present operator can transfer the visitor quickly to the other, or other operators can join in the chat simultaneously.
Proactive chat
Chat Operators don't need to wait for a visitor to ask for assistance. An experienced operator can sense when a visitor may need help by watching the mouse and keyboard activity and tracking the pages visited. At a suitable moment the operator can start a chat by offering assistance, just like in person.
On-line/off-line indicator
The 'Start Chat' button tells visitors whether the operator is present or not. If the operator is off-line, the visitor can leave a message, so that calls can never be missed.
Limitless simultaneous chats
Chat Operators can deal with as many visitors as they can handle. The better trained they are, the more productive they will be.
Know your site visitor
Operators can see the geographical location of each visitor by country, state or county and town. This information may present opportunities for up-selling or cross-selling.
Support FAQ
Live chat support software
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Does Promptchat work on Mac or Linux operating systems?
No. At present only the Windows platform is supported up to Windows 7.
would like to hear more about your white label pricing options and features.
The White label Server System rebranded as per client requirements.
We only maintain one version which includes all the features. PLease download the Whitepaper from above to receive the list of features.
Unlimited servers, accounts, customer groups, web based customer
administration system, affiliate tracker, Email auto responder - all features included. You provide the dedicated Server.
One time installation fee and half a day operational training included.
System requirements:
Dedicated Server or VPS Hosting should be (other options also available, please
contact us for details): Linux CentOS 5, Apache Webserver, MySQL DB, 2 GB RAM
and dual XEN CPU. Such servers can be hired in North America for as low as US$ 60
per month.
You can start with a single server and add chat servers as the load
increases.
Price: US$ 4,000
2.) We also recommend a standby support fee for the 1st 2 months of
the deployment at the cost of US$ 500 per month.
During the course of these first two months you will have access to our
support and development team to request moderate changes to the
system to meet your business case.
How many different websites can be managed via 1 operator panel?
There is no limitation in the operator software as to how many websites it can handle. Promptchat was designed to make it very easy for live chat operators to monitor and chat on numerous websites they own. Each website may have a different chatbox with different configurations and all operated from a single chat operator client software. There may be a limit depending on the type of Promptchat package you chose. Check this and you can always upgrade to a package which allows more then one domains, even unlimited.
How many chat operators can be assigned to a single Promptchat account?
There is no limit as to how many operators you can assign to a single Promptchat account. The majority of our packages come with unlimited operators and any of these operators can be either administrators or just have standard access rights. Check the type of package you purchased and if you have the single operator package, you can always upgrade to the unlimited operators package.
Read me first if you are new to live chat software!
You can use Promptchat in various operational modes. Read this post for a general overview.
1st step after successful script installation. (Default settings)
Your Promptchat account comes preconfigured.
Here you can find the description of the default settings
How to install the Promptchat live chat software? Where is the script and where do I put it?
Here is the script which you need to insert into the footer of your webpage(s) just before the closing body tag.
http://promptchat.com/wp-content/uploads/2010/07/thePromptchatscript.png
Campaign pattern – various preset chat boxes offered to various campaigns. How does this work?
You can display a campaign specific chatbox. It will work ff a web visitor uses a link to your website which has this preset campaign code in it. If you fill in the campaign pattern field in the Chatbox administration menu, this particular chatbox will display to the web visitors. (This has higher priority then any other presets, such as the URL patterns and Language patterns).
In Administration/Chatboxes menu: When do we have to use the Language pattern function and why?
You can "hook up" a chatbox to a specific language code as stored in the visitor's browser. This way an italian web visitor will automatically get an Italian chatbox even though he/she is on the English version of the website. Some Internet browser softwares carry language code information of the user. However the problem is that although Mozilla Firefox browser carries this information, there are some other browsers such as Opera, Safari and Internet Explorer where this information does not work properly. Therefore we recommend to not use this feature as you may find that some of your website visitors will not get any chatbox just because their browser does not support this feature. The way around this is to put the Language code into the URL as a part of the domain name for example: www.yourdomain.com/EN for English or www.yourdomain.com/DE for German and use the URL pattern feature for using this feature. The webdesigner of the Promptchat user will have to have this "in most cases extra" work done.
In the Administration/Chatboxes menu point, what does URL pattern stand for and when should the "URL pattern" be filled in? What is the benefit?
For example Promptchat has about 15x different websites most of them in different countries and obviously on different domains. We all monitor all of our websites from a single account and 15x domain names are added to this account. However there also has to be a different chatbox on every website with different text in the different languages. For example www.promptchat.cz is our Czech website and we have a czech chatbox on this website. Naturally a Czech language chatbox should appear only on the www.promptchat.cz domain and never on www.promptchat.co.uk. The way you can define, which chatbox appears on which domain name is by using the URL Pattern setting feature of the chatbox. So to summarize, if you want to have a particular chatbox on a particular webpage, you will have to prepare a chatbox and in the URL Pattern field, enter the domain name where you want this special chatbox to appear. This can be a subdomain and can also be something like this: yourdomain/specialpageforthischatboxonly. If you set this, your new chatbox will be available only on this single webpage. If you set a full domain name then the chatbox will be available on that domain only. For instance, yourdomain.co.uk and another chatbox on yourdomain.fr for the french domain of the website. Other then multinational websites, this function is used by larger companies who use a lot of marketing campaigns and have a number of different landing pages for the campaigns.
Function MAIL – What is the purpose and when is this option made available? How does it work?
MAIL stands for "Email me the chat transcript". Using this function, will allow the website visitor to Email himself the chat transcript which he has with the company's chat operator. This can be used as proof, reminder or reference to a chat session that took place. If you still see this post, it means that this function is already in the User interface of the operator software however on the server side it is not yet implemented. Please bear with us until the next release of the software. If you are an existing service client the upgrade will be provided free of charge.
Function NIK – what does this mean? What is the purpose and when will this function be available?
NIK stands for Nickname. Using this function, will allow the website visitor to name himself in the chatbox before and/or during the live chat session. If you still see this post, it means that it is already in the User interface of the operator software however on the server side it is not yet implemented. Please bear with us until the next release of the software. If you are an existing service client the upgrade will be provided free of charge.
Size of the operator images in WFO, LAM, SES, WFV mode.
What is ideal size min / max and does the picture resize automatically?
In all modes (WFO, LAM, SES, WFV), the image sizes can be customized. In numerous cases our clients prefer not to use operator images at all or only in Session Mode. For instance when the chatbox is in WFO (Waiting for operator) mode, clients prefer to insert an image saying "please wait". This image will be around 300 pixels in width and 100 pixels in height. In Session mode, an operator picture is shown which will be 350 pixels in width and 350 in height. Your account comes with presets and you can change these as you like. Always make sure that the chatbox is big enough for the image you are trying to set though. The pictures do not resize automatically. If that was the case there would have to be some enforced limits.
Header image – (Company logo in the header of chatbox).
What is the min & max size (h x w) to fit in the top of the window?
(135 x 16) Height of the header image should be no more then 16 pixels and the width of the image should be no more then 135 pixels. Naturally, if you plan on using wider chat boxes, you can use wider then 135 pixel header logo images. The height although, should never exceed 16 pixels.
Chatbox Configuration: Can the colour of the header text be changed?
In Version 2.4 there is no settings available for setting the colour of the header text. We recommend using the "use image" in the header to display more advanced designed headers.
Which link to use in the Campaign menu? Direct or Indirect?
As a short answer to this question: Use the Direct link in your campaigns. click for more details
How to add new live chat operators to your account.
There is a 2 level of user hierarchy in Promptchat.
User level and Administrator level. Click for instructions
Real time | Live PPC and banner ad campaign monitoring with Promptchat
You can watch in real time the effectiveness of your online advertising campaigns with Promptchat.
These can be email campaigns, banner ads, PPC campaigns, Affiliate banners, Link exchange etc..... Read how to create campaign codes.
How to prepare "PPC advert style" rotating offers for display under your Chatbox
You can display a set of offers under your chatbox. Great place to show off your special offers before/during/after your live chat sessions with website visitors. Read how.
How to personalize your pictures and greeting text in the chatbox.
There are default pictures and greeting text in the chatbox.
You can change just about everything when it comes to the appearance of the chatbox. Colours, sizes, text etc... Read here
Personalize the look and feel of the chatbox(es)
You can have as many chatboxes as you want on a single website. Choose from various colours and sizes for different pages. More here
Help with Configuration of Your Promptchat account via the Operator Software.
Tips on how to configure your Promptchat account. You should already know what you want to achieve with the implementation of Promptchat's live chat software on your website. Click here.
Installation scripts and where to install them in your webpage(s)
Promptchat works with 2x scripts. Get them from here.
Invite every website visitor for a chat? Use live chat in auto-open mode.
Read about the benefits of the Automatically opening chatboxusing preset time intervals. You can have multiple time settings for different pages with different greeting text.
Live chat for customer support! Using live chat for online support of website visitors?
Read here about using Promptchatin passive mode for providing customer support online. (This is the most widely used method)
Live chat for sales! Should I use Live chat in manual proactive mode?
You can proactively invite your website visitors for a live chat session. This takes time and effort but your online conversion rates will boost. Read here.
Decide how you want to use Promptchat for your business.
(Passive, Proactive, Auto-open) Read Me First if you are new to live chat.
Do you offer any other payment methods apart from PayPal?
Yes. If you reside in the UK, you can still pay on the PayPal website using your Switch, Maestro, Visa Debit, solo etc... cards. Just select on the PayPal website "Pay via credit card" and choose your location as UK. Once you chose your location as UK, a drop down menu will be available to you and you can choose Debit cards. You can also do a wire transfer to PromptSaaS Inc. - Bank of Montreal - Branch Address: 42 BATH ROAD, KINGSTON, ONTARIO, K7L 1H5 - CANADA - IBAN: 23561036857 - Swift Address (BIC): BOFMCAM2
Billing and sales related questions should be directed to your local sales office.
Should there be no local sales office in your region contact us via the contact form of the website or why not call us on the advertised phone numbers.
