About the Promptchat chat server

How to create the default configuration for use by the Online Account Generator

Why is this important?
You can create 1 default configuration for 1 default chatbox so that upon creating a new account with the online account generator all your new customers get this default chatbox. (ie: you don’t need to manually create all new accounts and configure them one by one for each of your client)
Step […]

What is the difference between Chat Center and the White Label chat server

Promptchat Call Center Chat Software Overview
Start providing live chat service on your customers’ websites with Chat Center
Promptchat Chat Center was designed for Contact Centers.

” What differentiates Chat Center from the
Promptchat white label chat server product? ”

Preface; about our flagship product: The White label chat server:

The White label chat server was designed for companies wanting to […]

1st steps upon receipt of your white label live chat server

1st steps upon receipt of your live chat server
 

Upon deploying your server, you received 3 things from us;

a) Hyperlink to the web based server management console including the default administrator username and assword.
b) The installation Javascript which your customers will use to insert in their websites.
c) A download link to your branded live chat […]

HIPAA Security Compliance for Live Chat

Here is what you receive from Promptchat as a HIPAA chat server customer:
Hosted by Amazon (AWS) Webservices:

* a dedicated live chat server running on a dedicated IP address on AWS (See Amazon’s HIPAA compliance statement https://aws.amazon.com/compliance/hipaa-compliance/)
* exclusively used by your company (not shared by other customers)
* access to the chat server’s databases is limited to […]

General Description of Chat Servers

A chat server is software that is usually installed on a VPS or Dedicated Server in order to allow users to use client computers to communicate via text, video, and voice. The software can be installed on a separate machine other than the one that runs the web server software, or it can run […]